Return & Refund
Returns & Refunds Policy
Thank you for shopping with us! If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery. Please review our return policy below for detailed information.
Return Period
You have 30 days from the date you receive your package to return it. Returns must be shipped back to us within these 30 days.
Return Conditions
- Items must be returned in their original, unworn, and unwashed condition, with tags attached and suitable for resale.
- Shipping costs are non-refundable.
Return Costs
Return shipping costs are the responsibility of the customer and may vary depending on the courier and your location.
Return Processing Time
- If you choose to exchange an item, we will begin processing your exchange immediately upon receiving your request to expedite the process.
- Returns are processed within 10 business days after the package arrives at our warehouse.
- Once your refund is issued, you will receive a confirmation email. Please allow up to 3 additional business days for the refund to appear in your account.
Return Address
The return address will be provided during the time of the return request.
Frequently Asked Questions (FAQ)
1. What happens if my exchange product is unavailable?
If the product you want to exchange is out of stock, our customer service team will contact you to discuss alternatives or provide a refund.
2. Where can I find my order number to register my return?
Your order number is included in the confirmation email you received after placing your order. If you cannot locate it, our customer service team will assist you.
3. What should I do if a product is faulty or damaged?
If your item arrives damaged, please email us at haat.shop@gmail.com with a photo of the issue. Our team will work with you to resolve the matter promptly.
4. Can I return my order after the return period?
Returns outside the 30-day window are not acceptable.
We strive to make the return process as smooth as possible. If you have additional questions or need help, feel free to reach out to our customer service team.